Friday, March 16, 2007
Over the years I have had reasons to attend meetings in the Cafe American hotel near Leidseplein in Amsterdam. It is a stylish hotel dating back to 1900 - and the large cafe reminds me of the great cafes you find in Paris or Vienna, rather than New York or San Francisco where they often chuck you out after an hour unless you keep ordering coffee every 20 minutes. But the service at the Cafe American in Amsterdam is simply awful and it hasn't got better over the years- one minute they're all over you, the next they have forgotten you exist. Everyone points to someone else - no-one takes responsibility.